Frequently asked questions

Answers for bulk buyers.

The questions distributors and manufacturers ask us most. If yours is not here, our team is here to assist you.

We supply bulk only — from 500 kg to multiple tons. We do not offer small retail packs.

No. Shea Nexus works exclusively with distributors and manufacturers. Our packaging, minimum quantities and documentation are all built around industrial buyers.

Unrefined shea butter is 100% natural shea butter extracted from the nuts of the African shea tree without chemical processing. This keeps its natural vitamins, fatty acids, and nutrients intact — colour is ivory to pale yellow and the odour is nutty and natural.

Refined shea butter is carefully purified to remove colour and odour while retaining its nourishing, skin soothing, and versatile properties — light ivory in colour, with a neutral scent.

Five: Raw / Unrefined, Refined / Neutral / Deodorized, Food-Grade Refined, Organic Unrefined, and Custom Spec / Tailored. Colour, odour and typical use for each are set out on the grades and specifications page.

Yes. Custom Spec / Tailored supply is formulated according to client requirements including melting point, slip, FFA levels, colour, odour, or custom packaging. Send us the spec sheet and we will confirm what we can hold.

Yes. Each batch is documented, tested, and fully traceable from origin to export. Material is sourced from verified cooperatives across West Africa, and we are a proud member of the Global Shea Alliance.

Yes — tell us which grade you want to evaluate when you send your enquiry, and we will arrange a sample so your lab can qualify the material before you commit to a volume.

Yes. Food-Grade Refined is suitable for edible applications such as chocolate and confectionery, and meets strict food safety standards. Refined shea butter is also used for cooking and baking thanks to its mild, neutral flavour and higher smoke point.

In palletised cartons sized for manufacturing and container loading, with custom packaging available as part of a tailored specification. Exact carton weights and pallet configuration are confirmed with your quotation. See bulk orders and logistics for the full picture.

Our office is in Chicago, Illinois, USA. Sourcing runs through verified cooperatives across West Africa, and we supply distributors and manufacturers internationally.

Still need an answer?

For bulk orders and business inquiries, our team is here to assist you.

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